Support

We're here to help you get the most out of HiveBook.

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Email Support

Have a question, found a bug, or need help? Send us an email and we'll get back to you within 24 hours.

Frequently Asked Questions

Does HiveBook require an internet connection?

No. HiveBook works 100% offline. All your data is stored locally on your device. You don't need an internet connection to log inspections, track treatments, or use any core feature. Perfect for remote apiary locations.

How do I back up my data?

Go to Settings and use the iCloud Backup option to back up your data to your personal iCloud account. You can also export data as CSV files for safekeeping.

Can I use HiveBook on my iPad and Mac?

Yes! HiveBook works on iPhone, iPad, and Mac. The interface automatically adapts to each screen size.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings on your device > Apple ID > Subscriptions > HiveBook, and select Cancel. Your subscription will remain active until the end of the current billing period.

Is my apiary data private?

Absolutely. All data stays on your device. We don't collect, transmit, or store your apiary data on any server. AI features run on-device — nothing is sent to the cloud.

How do I restore my subscription on a new device?

Open HiveBook on your new device, go to the upgrade screen, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID.

Can I manage multiple apiaries?

Yes, with a Pro or Premium subscription. You can manage multiple apiaries from a single app, with separate hives, finances, and reports for each location.

What happens if I delete the app?

All data stored locally will be deleted. If you have an iCloud backup, you can restore your data after reinstalling. We recommend backing up before deleting.